FAQ'S

If you have a question that is not explained contact us. 

Frequently asked questions

How do I know what size my dog's neck is?


The simple answer is to measure your dog's neck using a flexible measuring tape, like as sewer's measuring tape. However if you do not have access to a flexible measuring tape, you can measure your dog's existing collar or use a piece of string or yarn. To measure your dog's existing collar: Lay collar on a flat surface, make sure the collar is as flat as possible. Measure with a ruler or measuring tape from one side to the other. Only include ONE side fo the buckle. As the buckle will fit together when on the dog's neck, you only need to include one half of the buckle in your measurement. To measure using string or yarn: Take a piece of string or yarn, put around your dog's neck as if it were a collar. Cut of excess. Lay string on flat surface and measure with ruler or measuring tape. It is important to remember the 2 finger rule, it's best to be able to slide two of your fingers between the dog's collar and their neck and have enough room to adjust the dog's collar in case of weight gain/loss, or growth.




How long will my order take before shipping?


Our goal is to get your order in the mail within 2-5 days of order placement, some items will take a bit longer and that is usually is noted in the product listing. Please be aware all sewn items such as dog collar, leashes, harnesses, bow ties, flowers, key fobs, etc. are usually made to order.




I ordered the wrong size. Can I return or exchange?


We are sorry the size wasn't right! We are always happy to make things right, however we do not accept returns for refunds at this time. We do offer exchanges on any unworn and unused product. If it has been visibly "worn" we unfortunately cannot exchange the item.




What sizes are your collars available in?


Our available are XS-XL if you are in need of a larger collar, please reach out to us and we can do a custom order. Please refer to attached chart for dog collar sizes. Please note that if your dog's neck measures at the highest measurement of a size you need to move to the next size. For instance if your dog's neck measures at 12" you will need to move into a size medium...a size small will be too small.




Do you make martingale dog collars?


Yes!! Please refer to each listing for the dog collars, there you will find the option to order a Martingale dog collar. They are available in a standard martingale, and a martingale with a buckle.





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TEXT US:

704-879-5735

EMAIL US

candycaninecollars@gmail.com

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